Lira resolves customer conversations across chat, email, voice and WhatsApp using retrieval over your own content, opens tickets when a human is needed, and runs approved actions inside your product.
Connect your knowledge — crawl your website, upload documents, or connect Google Drive. Choose your channels. Paste one script tag. The agent answers from your content only, cites what it used, and escalates when confidence is low.
Lira opens a ticket with the full transcript and verified identity attached, routes it to the right queue, starts the SLA timer, and notifies your team by email — and optionally Slack, Linear, or a signed webhook. When a teammate replies, the AI pauses until handback.
Actions are off by default and opt-in per tool, with an approval policy, step-up re-authentication for sensitive operations, and a full audit trail.